Privacy Policy
Thermaikos Botanics I.K.E. (operating as "Thermaikos Botanics") acts as the data controller for personal information gathered through thermaikosbotanics.site. This notice details the particulars we gather, our reasons, storage durations, authorized recipients, and your legal entitlements.
Who is responsible
Thermaikos Botanics I.K.E., located at Dodekanisou 22, 546 26 Thessaloniki, Greece. Reach out regarding privacy issues at [email protected].
Legal framework
We handle your information in accordance with the General Data Protection Regulation (GDPR) alongside applicable regulations across Greece. In any instance of variance between these provisions and statute, the formal legislation takes precedence.
What we collect
When placing an order, we ask only for details necessary to assemble and deliver your parcel: full name, street address, email, telephone number, and the chosen botanical products. We do not collect or keep payment card data on this platform. As you browse, our servers register technical markers like your IP address, browser software, and viewed pages via the cookies noted below.
- Customer contact and shipping details including legal name, Greek delivery address, email address, and domestic telephone number
- Transaction history, ordered items, and order reference numbers
- Technical telemetry, device diagnostics, browser configuration, and IP address collected through necessary technical cookies
- Customer service inquiries and written email correspondence
Why we use it
- To prepare, pack, and deliver herbal remedies and manage customer returns.
- To assist with your inquiries and provide dispatch notices.
- To safeguard our digital shopfront and monitor traffic patterns.
- To share occasional updates on seasonal batches, provided you joined our list, with an opt-out link in every note.
Parties who handle your data
Carriers receive the delivery address and contact name. Payment processors handle what is needed to clear transactions. Web hosting and usage analysis partners manage records on our behalf under strict contract. We never sell customer records to outside parties.
Thermaikos Botanics operates exclusively in Greece and complies with European and Greek privacy frameworks. Personal data is never sold, traded, or shared for behavioral advertising or monetary consideration.
Data retention schedules
Purchase records remain on file for the mandatory term stipulated by tax regulations, after which they are erased. Customer profile data stays active until you choose to delete your account. Site measurement figures are retained for 14 months.
Your rights
In accordance with the General Data Protection Regulation (Regulation EU 2016/679) and Greek Law 4624/2019, customers in Greece hold full statutory rights to access, rectify, restrict, erase, or request portability of their personal data, as well as the right to lodge a formal complaint with the Hellenic Data Protection Authority (HDPA).
Security
Thermaikos Botanics does not collect, process, or store payment card numbers, CVV codes, or bank account credentials. Payments are conducted exclusively through Cash on Delivery paid directly to the courier agent upon parcel receipt without any extra surcharge, or via Direct Bank Transfer initiated by the customer to our designated Greek corporate bank account.
Questions about this policy
Send an email to [email protected] or phone +30 581 430 039 during Mon-Fri 08:45-16:45, Sat 10:15-16:00, break 12:30-13:30. We reply to all messages within one working day.
- Merchant
- Thermaikos Botanics I.K.E.
- Registered address
- Dodekanisou 22, 546 26 Thessaloniki, Greece
- [email protected]
- Phone
- +30 581 430 039
- Working hours
- Mon-Fri 08:45-16:45, Sat 10:15-16:00, break 12:30-13:30
- Registration
- ΑΦΜ: 650295984